Contacting SweepLasVegas
What to Have Ready Before You Contact Us
Reaching out with your account email address and username ready lets our support team locate the correct account without back and forth. For a Sweeps Coin redemption query, have the date of your redemption request on hand. For a verification question, refer to the government issued photo ID (Australian driver’s licence or passport) you submitted or intend to submit. For a bonus query, name the specific offer, for example the BOOST150 code applied to an optional Gold Coin purchase, or the Daily Spin Wheel reward you are asking about. Account and payment matters, including redemptions and KYC checks, should go to email rather than social media, since email is the only channel with a stated response commitment.
When Our Team Is Available
Support is advertised as available around the clock, covering both AEST and AEDT time zones. Email queries submitted outside standard business hours are still logged and answered in the order received, and there is no separate overnight or weekend queue.
How We Can Be Reached
| Channel | Availability | Typical Response Time |
|---|---|---|
| Email ([email protected]) | 24/7 | A few hours up to 24 hours |
| Ongoing, slower than email | No fixed response time | |
| X (formerly Twitter) | Ongoing, slower than email | No fixed response time |
| TikTok | Ongoing, slower than email | No fixed response time |
Our Support Email Address
[email protected] is the primary channel for anything account related, including registration issues, Gold Coin purchase questions, Sweeps Coin redemption status and identity verification. Messages sent here receive the response times shown above. Social media accounts on Instagram, X and TikTok exist for general updates and can be used for simple questions, but they carry no guaranteed reply time and should not be used for account specific or payment related requests.